Sky99 Malaysia Platform Terms and Conditions of Use

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and sky99 ("Platform", "We", "Company"). This Agreement governs your use of the website sky99.ml together with all services, games, content, and features available therein.

By accessing, registering, or using any part of the sky99 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms stated herein. If you do not agree with any part of these terms, you are advised not to use our platform.

This Agreement also encompasses our Privacy Policy, available at Privacy Policy page and the Responsible Gaming Guide available at Responsible Gaming page. All such documents are considered part of this agreement.

2User Eligibility

To register and use the sky99 platform, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old on the date of registration.
• You must be an individual and not a company, organisation, or non-individual entity.
• You must register using true, accurate and current personal information — the use of a false identity or another person's identity is strictly prohibited.
• You are not on any self-exclusion list or any gambling prohibition list issued by the relevant authorities.
• Your use of this platform does not violate any laws or regulations applicable to you based on the jurisdiction of your residence.

3Account Registration and Management

Each user is only permitted to hold one account only at sky99. Registering multiple accounts under the same individual is a serious violation that will result in the closure of all associated accounts and the freezing of all balances within them.

During registration, you are required to provide complete and accurate information including your full name, phone number, email address, and valid banking details. This information is used for identity verification (KYC), payment processing, and account-related communications.

You are fully responsible for:

• Keeping your password and login credentials secure and not sharing them with anyone.
• Notifying sky99 immediately if you suspect your account has been accessed without authorisation.
• Ensuring your account information is always up to date, especially your phone number and banking details.
• All activities that occur in your account, whether carried out by you or any other party who gains access using your credentials.

4Deposits and Payment Methods

Sky99 accepts a variety of popular payment methods in Malaysia including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and DuitNow. All deposits are processed automatically and credited to your account instantly once payment is successfully confirmed.

The terms and conditions relating to deposits are as follows:

• The minimum deposit amount is MYR 30 per transaction.
• The maximum daily deposit amount is MYR 50,000 unless a specific limit has been set for a particular account.
• You may only deposit funds using payment methods registered in your own name — the use of third-party accounts is strictly prohibited.
• Sky99 does not charge any processing fees on deposits; however, payment service providers may impose their own charges.
• Any deposit suspected to be linked to illegal activity or money laundering will be blocked and reported to the relevant authorities.

5Withdrawal of Wins

Sky99 is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals are typically processed within 3 to 10 minutes after the application is submitted, subject to the required verification.

Withdrawal terms and conditions that must be observed:

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals must be made to a bank account or digital wallet registered under the same name as your sky99 account.
• Before your first withdrawal, full KYC verification must be completed.
• Winnings earned using bonus balance are subject to the stipulated rollover requirements — withdrawals will not be processed until the rollover conditions are fully met.
• Sky99 reserves the right to request additional supporting documents for any withdrawal request for security verification purposes.
• Withdrawals exceeding MYR 10,000 may require a longer processing time of up to 24 business hours.

6Bonuses, Promotions and Loyalty Programme

Sky99 offers a variety of attractive bonuses and promotions for members, including welcome bonuses, reload bonuses, daily cashback, weekly challenges, and an exclusive loyalty programme. Each offer is subject to specific terms and conditions stated on the relevant promotions page.

General terms applicable to all bonuses and promotions at sky99:

• Each bonus has a rollover requirement that must be met before withdrawals are permitted. Rollover requirements are typically between 5x and 20x depending on the type of bonus.
• Each user is only eligible to claim each type of bonus once unless otherwise stated in the relevant promotion terms.
• Bonuses are non-transferable between accounts and have no direct cash withdrawal value.
• Sky99 reserves the right to cancel any bonus claimed through means that violate the rules or through the use of multiple accounts.
• All promotions have a set validity period. Expired bonuses will not be re-credited.
• Sky99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

7Game Rules

All games available on the sky99 platform operate using a Random Number Generator (RNG) that has been independently verified and audited by eCOGRA to ensure complete fairness. The outcome of every game is entirely random and cannot be manipulated by any party.

• Each game has its own rules displayed within the game interface. Players are responsible for understanding the rules before playing.
• In the event of a technical disruption during a game session, sky99 will endeavour to restore the last game state based on valid server records.
• In the event of a dispute regarding game outcomes, records maintained by sky99's servers shall be considered final.
• Sky99 is not liable for any losses resulting from device failure, poor internet connection, or third-party disruptions beyond the platform's control.

8Prohibited User Conduct

To ensure a safe and fair gaming environment for all members, sky99 strictly prohibits the following actions:

• Registering or using more than one account.
• Using automated software, bots, scripts, or any third-party tools to automate gameplay or actions within the platform.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Any form of money laundering or use of the platform for illegal financial purposes.
• Using another person's credit card or bank account details without valid authorisation.
• Spreading false or misleading information about sky99 to other users.
• Attempting to hack, breach, or disrupt the platform's security systems.

9Account Termination and Suspension

Sky99 reserves the right to suspend, restrict, or terminate any user account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user is under 18 years of age.
• Fraud, misconduct, or suspected activities related to money laundering.
• Requests from relevant legal authorities.
• An account that has been inactive for more than 12 consecutive months.

Users may also close their own account at any time by contacting the sky99 customer support team. Voluntary account closure will be processed within 5 business days and any valid balance will be returned once all reviews are completed.

10sky99 Liability Limits

To the extent permitted by applicable law, sky99 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions due to system maintenance, natural disasters, or circumstances beyond our control.
• Loss of account data or information due to unavoidable technical failures.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

Sky99's maximum total liability to any user under any circumstances shall not exceed the actual deposit amount made by that user in the 30 days preceding the relevant claim.

11Privacy and Personal Data Protection

Sky99 takes the personal data protection of all our users seriously. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 and our detailed privacy policy.

In summary, we are committed to:

• Collecting only data that is strictly necessary for platform operations and legal compliance.
• We do not sell, rent, or disclose your personal data to third parties without your consent, unless required by law.
• Protecting all data with 256-bit SSL encryption and rigorous technical security measures.
• Granting you the right to access, correct, or request deletion of your personal data, subject to applicable legal obligations.

For more information, please refer to sky99 Privacy Policy that is complete.

12Changes to Terms and Conditions

Sky99 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our absolute discretion. Any material changes will be communicated to users via:

• Pop-up notification upon logging into your account.
• A notification email sent to your registered email address.
• Announcements on the sky99 platform homepage.

The effective date of any amendment will be clearly stated in the updated document. Continued use of the sky99 platform after that effective date constitutes your acceptance of the amended terms.

If you do not agree with the changes made, you have the right to close your account by contacting our customer support team before the effective date of those changes.